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How CitizenShipper works
Answers to questions commonly posed about the service that CitizenShipper provides.
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Getting started as a shipping customer
How to list your shipment, go through the bids received, and choose the right driver.
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Getting started as a driver
How to set up your profile, communicate with customers, and win shipments.
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Tips for drivers
How to use CitizenShipper like a pro - driving tips, shipping best practices, and more.
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Payments
Guide to booking fees and and secure payments for customers, platform subscriptions and payout structures for drivers.
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Terms and Conditions
Terms of service, privacy policies, and other legal information.
Promoted articles
- Email Whitelist Instructions
- Track Your Pet’s Journey: GPS Devices for Safe, Stress-Free Transport
- USDA Registration and Verification: A Step-by-Step Guide
- Route-planning, location-sharing, and estimated time of arrival
- Congratulations! You Won Your First Pet Bid! Now What?
- Feature: Driver-Shipper Job Agreement Template
- Feature: Replying to reviews
- Cat & Dog Transportation Safety Course
- CitizenShipper & Vetster Driver Program
- How Do I Pay For My Shipment?
- CitizenShipper Booking Assurance Guarantee
Recent activity
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Safety and security
How CitizenShipper Vets and Monitors Transporters -
I've booked a transporter - what's next?
Peace of mind on the road: Veterinary support for transported pets through Vetster -
Reputation and Driver Success
10 Ways to Win Your First CitizenShipper Shipments -
Creating your request for quotes
How do I transport my pet by air, and how much does it cost? -
Evaluating bids and drivers
How CitizenShipper Helps You Choose a Reliable Transporter -
Dispute Resolution
Reporting a Concern: Our Community Standards -
Dispute Resolution
How CitizenShipper Helps Resolve Booking Issues -
Terms of Service
CitizenShipper Transporter Standards & Acknowledgment -
Registration and verification
USDA Registration and Verification: A Step-by-Step Guide -
Driver Revenue, Subcriptions, and Payout Logistics
How Drivers Get Paid on CitizenShipper (Deposits, Secure Payments & Payouts) -
Pet Transport Safety
Trust & Safety Hub -
Pet Transport Safety
Cat & Dog Transportation Safety Course -
Secure Payments Program for Drivers
Feature: Trips -
Site Policies
Shipment Listing Policies -
Pricing and Booking Fees
Dog Transport Cost Guide: Factors That Influence Pricing -
Site Policies
Bidding Policies -
Registration and verification
Quick Fixes for Verification Issues: Verification Codes, Email, and ID Problems -
I've booked a transporter - what's next?
How to Prepare Your Pet for Transport -
Pricing and Booking Fees
Understanding CitizenShipper's Booking Fee & Total Shipment Costs -
I've booked a transporter - what's next?
Share Your Experience: How to Review Your Driver -
Pet Transport Safety
CitizenShipper & Vetster Driver Program -
Terms of Service
Contributor Copyright Assignment Terms of Service -
Evaluating bids and drivers
What Should I Ask My Driver? Key Questions to Ask Before Booking Your Shipment -
Client communication and job completion
What to Discuss with Customers before They Book You -
Reputation and Driver Success
Top 5 Tips to Succeed on CitizenShipper -
Pet Transport Safety
Tips for Pet Transporters: Safe Handling and Preventing Escapes -
Secure Payments Program for Customers
Secure Payments Program FAQs (For shipping customers) -
Secure Payments Program for Customers
PINs and how to use them -
Secure Payments Program for Drivers
I won my first Secure Payments shipment, now what? -
Secure Payments Program for Drivers
Secure Payments Program FAQs (For Drivers) -
Secure Payments Program for Drivers
Canceled Shipments Policy (For Secure Payment Listings) -
Secure Payments Program for Drivers
Learn More: Secure Payments Program -
Driver Revenue, Subcriptions, and Payout Logistics
Subscription fee changes for CitizenShipper starting May 1st, 2023. -
Creating your request for quotes
Feature: Listing Upgrades -
Evaluating bids and drivers
Ensuring A Smooth Transaction -
Reputation and Driver Success
Avoiding Negative Reviews -
Pricing and Booking Fees
Motorcycle Shipping Booking Fees -
Profile and account settings
SMS and Email Notification De-Activation (for Drivers) -
Platform Questions
What CitizenShipper Is and Is Not -
Pricing and Booking Fees
How Do I Pay For My Shipment? -
Evaluating bids and drivers
What To Look For When Choosing Your Driver -
Pricing and Booking Fees
Vehicle Shipping Booking Fees -
Pricing and Booking Fees
Boat Shipping Booking Fees -
Pricing and Booking Fees
Pet Shipping Booking Fees -
Referral Program Terms and Conditions
Shipper Referral Program Terms and Conditions -
Registration and verification
Identity Verification -
Terms of Service
CitizenShipper Pet Protection Plan Terms and Conditions -
Safety and security
CitizenShipper Pet Protection Plan - Frequently Asked Questions -
I've booked a transporter - what's next?
Trouble-Shooting When Things Don’t Go Quite According to Plan -
Client communication and job completion
Congratulations! You Won Your First Pet Bid! Now What? -
Registration and verification
Feature: Insurance Verification -
Reputation and Driver Success
What is the Driver's Fundamentals Guide? -
Client communication and job completion
Feature: Driver-Shipper Job Agreement Template -
Referral Program Terms and Conditions
Driver Referral Program Terms and Conditions -
Client communication and job completion
Feature: Replying to reviews -
Profile and account settings
Feature: Category Offerings -
Trip management and dashboard navigation
Route-planning, location-sharing, and estimated time of arrival -
I've booked a transporter - what's next?
Track Your Pet’s Journey: GPS Devices for Safe, Stress-Free Transport -
Platform Questions
Known limitations on background checks -
Platform Questions
Is CitizenShipper legit? -
Site Policies
CitizenShipper Booking Assurance Guarantee -
Registration and verification
Feature: Expedited Background Screening -
I've booked a transporter - what's next?
Prepping for Transport -
Platform Questions
Email Whitelist Instructions -
Driver Revenue, Subcriptions, and Payout Logistics
Annual subscription -
Finding work and bidding tools
Feature: The Rideshare Tool -
Finding work and bidding tools
Feature: The Shipment Search Tool -
Pet Transport Safety
Insurance options for pet transporters -
Creating your request for quotes
How notifications work -
Driver Revenue, Subcriptions, and Payout Logistics
As a driver, what kind of expenses am I looking at? -
Driver Revenue, Subcriptions, and Payout Logistics
As a driver, what kind of revenue can I expect? -
Site Policies
Account management policy -
Cancellations and Refunds
Canceled shipments policy (for shipping customers) -
Site Policies
Miscellaneous policies -
Site Policies
Review policy -
Site Policies
Contact exchange policy -
Client communication and job completion
How to Ask for Money Up-front -
Reputation and Driver Success
Driver Rewards: The benefits of staying on-site -
Safety and security
How to spot an online pet scam -
Driver Revenue, Subcriptions, and Payout Logistics
How subscriptions work on CitizenShipper -
Profile and account settings
Managing your account settings and preferences -
Registration and verification
Steps to verifying your driver account with CitizenShipper -
Profile and account settings
Setting up your Notifications -
Reputation and Driver Success
How do I dispute a bad review? -
Finding work and bidding tools
Feature: ⚡️Intro Messages -
Profile and account settings
You joined CitizenShipper as a driver - what now? -
Client communication and job completion
How do I mark a shipment as Delivered -
Creating your request for quotes
The CitizenShipper customer interface -
Client communication and job completion
Ensuring everything goes smoothly -
Profile and account settings
What your profile looks like to a customer -
Profile and account settings
Building your driver profile -
Trip management and dashboard navigation
How to navigate the shipment details page -
Trip management and dashboard navigation
Navigating your dashboard -
Client communication and job completion
How to communicate effectively with customers -
Evaluating bids and drivers
Feature: Messaging Platform (for customers) -
Client communication and job completion
Feature: Messaging Platform (for transporters) -
Cancellations and Refunds
Canceled shipments policy (for drivers) -
Site Policies
Privacy policy -
Cancellations and Refunds
CitizenShipper Refund Policy -
Pet Transport Safety
Pet transport guidelines for CitizenShipper drivers -
Creating your request for quotes
Modifying shipment details after receiving quotes -
Platform Questions
How can I contact CitizenShipper? -
Terms of Service
Shipper Agreement and Terms of Use -
Terms of Service
Driver Agreement and Terms of Use -
Pricing and Booking Fees
Booking Fees for Household Moves, General Freight, and Miscellaneous Shipping -
Registration and verification
What does the background screening report on? -
Reputation and Driver Success
The best practices of successful CitizenShipper drivers -
Finding work and bidding tools
How To Accurately Price a Shipment -
Trip management and dashboard navigation
What is the Routes tool and how do I use it? -
Finding work and bidding tools
How Do I Find Shipments to Bid on? -
Registration and verification
How do I register as a driver? -
Platform Questions
What are the benefits of joining the CitizenShipper fleet of drivers? -
Evaluating bids and drivers
How Do I Book a Driver? -
Evaluating bids and drivers
My driver doesn't have a whole lot of feedback. Is that a problem? -
Evaluating bids and drivers
How do I know if a driver has bid on my shipment? -
Evaluating bids and drivers
Drivers are interested, but all their bids are too high -
Creating your request for quotes
How do I list a shipment? -
Platform Questions
What are the benefits of using CitizenShipper to transport items? -
Platform Questions
What is CitizenShipper and how does it work?