If a driver is banned from the platform, they are still considered registered with CitizenShipper for the purpose of the one-account limitation. They will not be allowed to open a new account using the same identifying information. Any attempt to do so will cause the new account to be locked, and may also result in the driver being permanently banned from the platform.
Accounts with multiple drivers on the team
Some of the transporters registered on CitizenShipper have more than one person on the team. Some start out this way, while others expand their operations as the demand for their services grows. While fully supportive of these expansions, we do apply certain restrictions in order to maintain a safe online marketplace.
As per the Driver Agreement, we require each individual driver to go through our background screening process. The driver that registered the original account shall be held responsible for submitting the required information of all other drivers they hire. If these drivers are already handling shipments, a fee of $5.99 per driver may be due to cover the cost of expedited screening procedures.
Transferring ownership of driver accounts
Since each driver's profile relies heavily on customer feedback, we consider a driver's reputation inextricably tied to their registered account. Therefore, selling a CitizenShipper account or otherwise transferring its ownership externally is expressly forbidden.
Exceptions may be allowed for account ownership transferred between two registered drivers, or a driver selling their transportation business outright to a third party. These occurrences are rare and will be adjudicated on a case-by-case basis.
For more information on managing driver accounts, please contact our support teams.
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