Account management policy

As outlined in the Driver Agreement and Terms of Use document, the account that a driver opens on CitizenShipper must be singular, tied to the driver's identifying information such as names, addresses, and phone numbers.

Opening a new, secondary account on CitizenShipper goes against the Terms of Use. All such accounts will be locked as soon as they are detected. Our support team will also reach out to the driver (via the original account) and clarify the situation.

If a driver is banned from the platform, they are still considered registered with CitizenShipper for the purpose of the one-account limitation. They will not be allowed to open a new account using the same identifying information. Any attempt to do so will cause the new account to be locked and may also result in the driver being permanently banned from the platform. 

Completion of the onboarding process, including security and identity screenings, does not limit CitizenShipper’s right to suspend or terminate an account if it is found to violate the Terms of Use or engage in unusual, suspicious, or prohibited activity.

Accounts with multiple drivers on the team

Some of the transporters registered on CitizenShipper have more than one person on the team. Some start out this way, while others expand their operations as the demand for their services grows. While fully supportive of these expansions, we do apply certain restrictions in order to maintain a safe online marketplace.

As per the Driver Agreement, we require each individual driver to go through our background screening process. The driver that registered the original account shall be held responsible for submitting the required information of all other drivers they hire. 

To report an individual working for your account, please contact the customer support team at support@citizenshipper.com and supply the following information:

1. Your permission to process a $7 fee for each background check needing to be run.
2. The full name, email address and phone number for the driver(s) you wish to add to your account.

Once the above information is received, we will initiate a screening through Checkr, our background screening service. An individual’s eligibility to work on the platform will be determined by the results of the background screening and at CitizenShipper’s sole discretion. 

Consequences for Failing to Report an Individual Driver to Support

Failure to report an individual to our support team may result in the following escalating actions:

• 1st Violation: A warning email will be sent, requiring your acknowledgement and agreement to abide by our terms.
• 2nd Violation: A $25 administrative fee will be assessed.
• 3 or More Violations: Your account will face temporary or permanent suspension.

Transferring ownership of driver accounts

Since each driver's profile relies heavily on customer feedback, we consider a driver's reputation inextricably tied to their registered account. Therefore, selling a CitizenShipper account or otherwise transferring its ownership externally is expressly forbidden.

Exceptions may be allowed for account ownership transferred between two registered drivers, or a driver selling their transportation business outright to a third party. These occurrences are rare and will be adjudicated on a case-by-case basis. 
 

Subcontracting 

Subcontracting shipments to third-party transporters or external carriers is strictly prohibited. The specific individual or entity that accepts a bid must be the party that completes the transport. All active transporters must have successfully passed our mandatory background screening and verification process prior to handling any shipment.

Exceptions: Any deviation requires prior written authorization from CitizenShipper Support. 

Failure to Comply: If you cannot fulfill a commitment, do not reassign the load yourself. Contact Support immediately at support@citizenshipper.com to facilitate an official reassignment. Unauthorized subcontracting may result in immediate account suspension or permanent removal from the platform.

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For more information on managing driver accounts, please contact our support teams.