Trust & Safety Hub

Why this hub exists

When booking pet transport, it’s common to ask questions like:
How do I know this is safe? What standards apply? What should I expect?

Pet transport can involve long distances and variables that aren’t always easy to evaluate at a glance. For many customers, this is also their first exposure to the transport industry, and without clear, centralized information, it can be difficult to understand how safety is approached and what resources are available.

The Trust & Safety Hub was created to address those questions clearly and transparently.

What this page is

CitizenShipper maintains a centralized Trust & Safety Hub to make recommended transport safety standards, transporter requirements, and guidance easy to find and understand.

At this time, the Trust & Safety Hub focuses on pet transport, which carries unique health, welfare, and handling considerations.

This page provides a brief overview of the hub and how to use it.

👉 Access the full Trust & Safety Hub here. 

What you’ll find in the Trust & Safety Hub

The Trust & Safety Hub brings together key resources related to pet transport safety, including:

Recommended Protocols & Safety Standards
Platform expectations related to animal care, handling, and welfare during transport.
 

Transporter Verification
Baseline requirements transporters must meet to participate in pet transport on the platform.
 

How the Marketplace Model Works
Information about how CitizenShipper’s marketplace structure affects roles, responsibilities, and safety expectations for both pet owners and transporters.
 

Internal and External Safety Resources
A collection of platform guidance and third-party resources, including educational materials designed to help reduce risk before and during transport.

Each resource can be reviewed independently or used together as part of a broader pet transport safety framework.

How to use the Trust & Safety Hub

Pet owners and transporters can use the Trust & Safety Hub to:

• Understand safety expectations before booking
   
• Prepare appropriately for pet transport
   
• Reference standards and guidance when questions arise
  
   

Scope and Responsibility

The Trust & Safety Hub is designed to provide transparency around pet transport on CitizenShipper. While it outlines platform standards, expectations, and best practices, individual transports may vary based on the pet’s needs, route, and transporter.

Pet owners are encouraged to review transporter profiles, ask questions, and use the resources in this hub to make informed decisions that are right for them and their pets.

CitizenShipper will continue to evolve and expand the Trust & Safety Hub as standards, guidance, and customer needs change.