Driver Rewards: The benefits of staying on-site

At CitizenShipper, we encourage open and transparent communication between drivers and shippers. We want you to be able to iron out every last detail before deciding whether a shipping job is right for you.

By communicating with shipping customers through our messaging platform, you’re working within the system and benefitting from positive feedback. When a shipper books you on CitizenShipper, they can leave a review, which helps build your profile and attract more business.

That’s why it’s vital to keep all communication on-site. If you exchange contact information with a shipper before they book you, you’re not only breaking our Contact Exchange Policy and Terms of Service, but also undermining your own future prospects. Therefore, helping shippers avoid paying our Booking Fee isn’t viable as a long-term strategy.

If any issues arise with a customer during a shipment booked through CitizenShipper, our support team is available to help mediate and find a resolution.

We strongly encourage you to stay on the platform and enjoy the protections and benefits it provides. For further details, please address all questions to support@citizeshipper.com.

What to read next

For more advice on communicating with shipping customers, see the How to talk to customers article (two-minute read) or the Tips, tricks, and perseverance article (two-minute read).

For broader guidelines, see the Knowledge base section of our Help Center.