On CitizenShipper, we encourage open and transparent communication between drivers and shippers. We want you to be able to iron out every last detail before deciding whether or not a shipping job is right for you.
By contacting shippers through our messaging platform, you’re working within the system and benefitting from positive feedback. Every review left by a satisfied customer greatly improves your chances of attracting additional business.
That’s why it’s vital to keep all communication on-site. If you exchange contact information with a shipper before they book you, you’re not only breaking our Terms of Service but also undermining your own future prospects. So, helping shippers avoid paying our Success Fee isn’t viable as a long-term strategy.
We strongly encourage you to stay on the platform and enjoy the benefits it provides. For further details, please address all questions to support@citizeshipper.com.
What to read next
For more advice on communicating with shipping customers, see the How to talk to customers article (two-minute read) or the Tips, tricks, and perseverance article (two-minute read).
For broader guidelines, see the Knowledge base section of our Help Center.
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