Top 5 Tips to Succeed on CitizenShipper

Top 5 Tips to Succeed on CitizenShipper - July 2024 Data Report

At CitizenShipper, our mission is to empower drivers to succeed while providing exceptional service to our shippers. We've analyzed recent data last month to uncover the best practices that can boost your chances of success on our platform. 

These are merely suggestions, and there are always exceptions to the rule. 

We are here to provide you with some base guidelines that are a result of a comprehensive data analysis which covered all shipments for the past 12 month period.

Below are the key insights and actionable tips to help you thrive.

1. Craft Concise Introductory Messages

• Keep it Short: Our data shows that drivers whose first messages to customers are under 500 characters are 65% more likely to get a response. For even better results, aim for under 200 characters, as these drivers are twice as likely to get a reply.
• Avoid Payment Terms: Refrain from using terms like "cost", "price", or "deposit" in your initial message. Shippers are 19.9 times more likely to engage with drivers who don't mention these terms upfront.That said, as soon as you do get that first response, make sure to negotiate these terms with customers to avoid getting booked without prior agreement made.

2. Be Price Competitive

• Bid Strategically: Cost sensitivity is high among our customers. Ensure your bids are competitive to increase your chances of securing shipments.
• Mind the Range: Shippers prefer a narrower range of bids. A smaller difference between the lowest and highest bids on a shipment increases the likelihood of booking. We estimate that bidding within the suggested range can increase your chances of getting booked by 85%.

3. Communicate Effectively

• Provide Excellent Communication: Frequent updates and clear communication are common themes in five-star reviews. Keep your customers informed throughout the process to build trust and satisfaction.

4. Act Quickly

• Bid Early: Timing is crucial. Drivers who place a bid within the first hour of a listing being created are 1.5 times more likely to receive a response from the customer.
• Always Send a Message with Your Bid: Bids without accompanying messages have a meager 0.91% chance of engaging the shipper. Always include a brief, personalized note with your bid.

5. Optimize Your Bidding Strategy

• First Bids Matter: The first 14 bids on a listing have about the same likelihood of winning. However, the chances decrease significantly for bids placed after the 14th. Aim to be among the early bidders to maximize your success rate.

By implementing these tips, you'll enhance your engagement with shippers and increase your chances of winning more bids on CitizenShipper. Stay competitive, communicate effectively, and act swiftly to secure your success.

In case you want to get personalized assistance on crafting your intro or placing bids, completing your profile and planning routes, make sure to book a call with one of our onboarding specialists or check out our guides - https://linktr.ee/CitizenShipper.  

For more insights and additional support, visit our Help Center.