What your profile looks like to a customer

Whenever you message a customer or place a bid on their shipment, the first thing they do is click your username and check out your profile. Here's an example of what a customer might see on a profile page:

From top to bottom, your profile includes:

• Profile picture
• DBA (Doing Business As) name
• Basic stats - customer rating, number of won transports, and account age
• Verifications badges 
• "About" section

In the "About" field, you can add a few short paragraphs detailing your experience, key selling points, and why customers should choose you. Put your best foot forward! If you intend to focus on shipping pets, highlight your safety measures, such as harnesses, crates, and water supply. To showcase your equipment and services, update these details in your category offerings settings:

Your profile also displays your achievements as a transporter. This section updates automatically based on your performance and customer feedback. If applicable, expert badges appear here—but only if your overall rating is 4.5 stars or higher. 

Next, your profile features a photo gallery. In the example below, the pet transporter uploaded pictures of happy pets during transit, which is a great choice. We also recommend adding interior and exterior photos of your vehicle, along with any special equipment you use.

Scrolling further down your profile page, customers can see details about the type of vehicle you use for transportation, which you can define in the Vehicles & Trailers section. 

Customers can also review your verification badges to understand what they mean. If a customer has questions about verifications, you can direct them to this article for more details.

The final pièce de résistance of your profile page are the customer reviews:

As shown in the example above, this driver has built a stellar reputation. Customers appreciate that he maintains regular communication, stays professional, and genuinely cares about his work. This instills confidence in his prospects and increases the likelihood of winning future bids. Additionally, we encourage you to engage with the reviews left by customers by leaving a reply to further strengthen these valuable relationships.

We really can't overstate the importance of good reviews in this business! Building quality relationships with your customers and getting them to review your service favorably is essential for long-term success as an independent transporter.

To learn more about how you can edit your profile to make it more inviting for your customers, check out the video tutorial below: 

What to read next

For more advice on getting your bearings, see the articles on  Shipment details (2-min read) and  Navigating your dashboard (3-min read) .

For advice on managing your CitizenShipper profile, see Setting up your account.

For advice on winning shipments, see Bidding and payments.