Verifying your account

Trust is at the core of the transportation business – no trust, no business.

To succeed, it’s essential to ensure your profile inspires confidence in potential customers.

The Verification section of your Profile settings page is a great place to start.It allows you to validate key details about yourself and your business. Here’s a breakdown of the available verifications:

Identity verification

Before placing bids on shipments or communicating with prospects, all drivers must submit their information for identity screening. To learn more about best practices for a successful verification, visit this article.

Security check

Upon completing the ID verification process, we require all drivers to submit their information for a background check. For more details on this process and why these verifications matter, please read our article on how Background Screenings create community.

Insurance verification

If you hold insurance, whether it’s commercial cargo, automotive liability, or pet insurance, you can submit proof of coverage to earn an insurance verification badge. This reassures customers that their shipment is protected. Please note that CitizenShipper insurance verification is not for personal vehicle insurance. For more details on completing this process, visit this article.

USDA T and H Registrations

Upon receiving your T or H Registration from USDA, you may visit the verifications tab and verify your registration as a pet transporter registered with the United States Department of Agriculture. For more details on this process, see our USDA verification guide. And in case you are yet to obtain your T or H registration, read more about the registration on the APHIS website or check out this video on how to apply.

USDOT number verification

If you’re registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number that is active and authorized, you’re encouraged to submit it for verification. 

Coming soon...

We’re working on adding new verification options to make your profile even more appealing and stand out from the crowd. If you have additional certifications or licenses that you’d like potential customers to know about, let us know!

Remember, trust isn’t just built through badges. It’s earned at every stage of communication. Details matter! The photos you upload, the spelling and grammar you use, the way you treat people and handle issues — all these can impact your review score and your reputation.

What to read next

For more advice on setting up your account, see the articles on account settings (2-min read) and background checks (2-min read).

For advice on making your first steps on the CitizenShipper platform, see Getting your bearings.

For advice on winning shipments, see Bidding and payments.