Identity Verification

Verifying your identity is one of the best ways to gain trust with shippers on CitizenShipper. The process is fully automated, secure, and takes only a few minutes to complete.

To get started, visit this link, click on the Add button next to the Identity Verification section within the Profile tab of your driver account, and follow the steps below.  

How it works

CitizenShipper partners with Stripe to handle identity verification online. Stripe builds technology used by millions of companies worldwide like Amazon, Google, and Zoom. They help with everything from accepting payments to managing subscriptions to verifying identities.

Stripe helps CitizenShipper confirm your identity by conducting the following checks:

1. Stripe will capture images of the front and back of your government-issued photo ID and review them to ensure the document is authentic. They’ve built an automated identity verification technology that looks for patterns to help determine if an ID is real or fake. This process is like a bank teller checking your ID to confirm it’s real.
2. Stripe will also capture a photo of you and compare it to your ID to confirm your face matches your ID.
3. Stripe will collect your name, date of birth, and government ID number, and validate that it is real. This information is cross-checked against global databases to ensure its validity.

Stripe will ask for your consent before collecting and using your information. They will only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.

Learn more about how Stripe securely stores and handles your data.

Your new profile badge

Once verified, you will receive a new profile badge. This badge shows shippers that your identity has been securely verified, helping you build trust and win more business.

Best practices for a successful verification

Before starting the verification process, here’s what you need:

• A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document is not expired.
• A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.

The quality of the images captured affects success rates dramatically. Below are a few best practices to help ensure that your verification succeeds:

• Capture a clear image. Make sure that the images are not too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
• Do not block any part of your ID document in the image. Ideally, you can lay it flat to take the photo.
• Do not block any part of your face. Remove sunglasses, masks, or other accessories.
• Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light that can wash out your face and add a glare to your ID document.

If you have trouble uploading your ID after following the options listed above, contact Stripe Support, or visit Stripe's Help Center article directly for more information.

Frequently asked questions

Why do I have to verify my identity?

The verification is a part of our effort to improve safety and make shipping on CitizenShipper easier and more trustworthy. Customers turn to CitizenShipper to transport their most valuable items, and a verified profile makes it easy for them to choose us, and you

Can I verify my team as well?

If you're working with a team of drivers, they will need to submit their information to be background-checked as per our Account management policy. Please reach out to support@citizenshipper.com to get started. Each additional driver will be sent a unique link.

Is Identity Verification mandatory?

Yes, Identity Verification is mandatory before a driver can place a bid or send a message to a prospective customer. 

Where do I verify my Identity?

Click on this link to start the ID verification process.