Feature: Insurance Verification

When transporting a customer’s belongings, having carrier liability insurance helps protect against loss or damage during transit. It also gives customers added peace of mind when choosing a transporter.

If you’re bidding on shipments, customers may ask whether you’re insured. Because there are different types of coverage, it’s important to clearly communicate what protection you offer.

To make this easier, CitizenShipper offers an insurance verification feature that helps you present your coverage clearly on your profile. Getting your insurance verified takes just a few simple steps.

How it works:

1. Log in to your CitizenShipper profile and navigate to your account’s settings and select the Profile tab. Scroll to Insurance Verification and select the Add button to submit your information.

2. You’ll be asked to enter your insurance provider and select the type of coverage you carry. Current options include Motor Truck General Liability, Cargo Insurance, and Pet Insurance.

   If the insurance you carry doesn't fall under these categories, please let us know and we'll consider expanding the verification options. 

3. Upload a photo or scan of your insurance policy. The document should clearly show your DBA or full name, coverage amounts, and expiration date. 

4. 

   
   Once submitted, our team will go through the information to confirm that everything is in order. After verification, an insurance-verified checkmark will appear on your profile indicating that your insurance has been reviewed by CitizenShipper:
    

Why this matters

An insurance verification badge helps potential customers quickly understand that you carry coverage. As the marketplace grows, this added transparency can help you stand out and build trust with shippers browsing your profile.

Keeping your information up to date

If your insurance policy expires or changes, contact us at support@citizenshipper.com, and we’ll help you update your verification.

Limits of Insurance Verification

CitizenShipper reviews the documents submitted by drivers to confirm the type of coverage, coverage limits, and expiration date. Once reviewed, this information is marked as verified on the driver’s profile.

However, this process has limitations. CitizenShipper does not contact insurance providers to confirm policy status and cannot guarantee that a policy is active, unchanged, or valid at all times. We also cannot verify whether the submitted documents have been altered.

Drivers are responsible for maintaining accurate and up-to-date insurance information, and customers are encouraged to ask questions if they need additional details about coverage.

For further details on the competitive advantage that this brings when bidding on shipments, please feel free to contact our support teams.

For more info on the insurance options available to transporters, please see this article.