How subscriptions work on CitizenShipper

CitizenShipper offers a one-month free trial period to help you get started risk-free. We want you to succeed, so we give you plenty of time to explore and test the platform. You can cancel at any time during the trial period without incurring subscription fees.

After the trial month is up, we start charging a monthly subscription fee of $39.99. The first subscription fee comes with a money-back guarantee for the first 30 days. This way, you get to test-drive CitizenShipper completely risk-free for two months. Please note that refund requests on the first subscription payment must be sent within 30 days of the first payment being made.

First and foremost, we do NOT take any commission or brokerage fees from your quotes. The modest subscription fee that we charge pays for the upkeep of our site and allows us to continue to improve the platform, bringing you the quality jobs that you're looking for. It also covers your initial background screening, which provides much-needed peace of mind to all your customers. 

How to activate the trial period

You can start your 30-day trial period by activating messaging on your account. A credit card is needed in this phase. You have to enter your billing information as one of the steps of the onboarding process and before our support team manually verifies and approves your driver account. The trial period grants you access to all the available features of the service, at no charge. The Membership tab shows exactly when the trial will expire:

At the end of the trial period, the service will automatically enter a standard paid plan with monthly billing. Don’t worry about missing the date — you will be notified of the upcoming invoice via email. Your subscription will automatically renew each month.

Annual Subscription Option

CitizenShipper also offers an annual subscription deal, providing increased savings compared to the monthly plan. 

Updating card details

To change the card which is billed each month, go to the Membership tab and click “Update card”. This allows you to either enter new credit card details or update the info for your existing card.

Once you’ve saved your changes, all future charges will be made against this credit card. At the moment, it’s not possible to use multiple cards on a single account.

Payment history

You can see the full history of the charges made to your account at any time. Just go to the Membership tab screen and scroll down to the Payment History section:

Pausing your subscription

If you’re planning an extended vacation, dealing with family matters, or simply taking a break, you can pause your subscription for as long as you need. No charges will apply while your subscription is paused.

Here’s what happens when you hit Pause on an active subscription:

1. You can still access all the features of the service until your current billing cycle has ended. For example, if it’s April 5th, and you’ve paid up until April 22nd, your subscription remains active until April 22nd, retaining all functionality until the scheduled pause starts.
2. Once your current billing cycle is at an end, your subscription automatically enters the Paused state. While paused, you won’t be able to communicate with customers. In the above example, your current billing cycle ends on April 22nd, and your subscription is automatically paused until you resume your subscription.
3. During the “paused period”, you can manually resume your subscription anytime. Note that as soon as you do, a new billing cycle is started and a new invoice is generated. You can resume your subscription from your Membership tab:
   

Canceling your subscription

You can cancel your subscription at any time from the Membership tab. Once canceled, you will still have access to the messaging feature until the next billing day, which is listed in your Membership tab. Canceling your subscription does not close your driver account.

If you decide to completely cancel your account, you can do so through the Contact Information tab. There are no cancellation fees involved.

Please note that while the account is in the trial period, our system will not allow pausing the subscription or canceling the subscription only. However, you can cancel your account entirely by visiting the Contact Information tab, which will also terminate your subscription.

If you need help with canceling your subscription or assistance with anything else, feel free to reach out to support@citizenshipper.com and let us know. 

What to read next

For more advice on bidding and payments, see the articles on upfront payments (3-min read) and ensuring everything runs smoothly (2-min read).

We also recommend articles on increasing revenues and cutting expenses.