One of the most important things you'll need to understand as a driver is how the payment system works.
First and foremost - CitizenShipper does not mediate your transactions. We simply serve as the matchmaker, connecting you with the client. Therefore, it's important that you agree on your payment expectations with the customer before pickup.
Many drivers simply request COD (Cash on Delivery), which sees the customer pay them upon successful delivery of the shipment. Some drivers negotiate a portion of the payment upfront, which helps them cover the gas costs en route and reduces the risk of cancelation.
We typically advise customers against paying upfront, to avoid scammers taking advantage of them and not delivering on their end of the bargain. In these rare cases, money upfront is requested in the form of non-retrievable transfers (Western Union or MoneyGram, for example).
If you do request cash upfront, we strongly recommend that you offer the customer a payment method that is retrievable, ie allows chargebacks. Examples include credit card payments or PayPal, both of which the customer can dispute if things do not go according to plan. We also require that you inform the customer of your payment requirements before they accept your bid and enter into a contract with you.
Payment methods
Cash or check is a common, easy way to get paid. However, if you offer the option of paying by PayPal or credit card, the process is made simpler and easier for the customer. This can be the difference between you winning the job vs the customer selecting somebody else.
There are a number of simple options out there for accepting credit card payments. Square.com, for example, will send you a small credit card reader that attaches to your smartphone. This allows you to quickly and easily process credit cards.
The Booking Fee
CitizenShipper charges the customer a small fee, prior to them being able to accept you for the job. We do not take this fee out of your bid. What you bid, you get paid! Our fee works on a sliding scale - it's added to your bid and paid by the customer as soon as they book you for a job.
For example, let's say you bid $500 on a dog shipment that's 800 miles long and win that shipment. Our Booking Fee is determined by mileage in this case, and it would be $129, which the customer is charged as soon as they click "Book driver". The customer would still owe you the full $500, as per your bid. For more information on our fee structure based on shipment category, visit our help center quick start guide.
Late cancellations
A problem that many drivers have run into, late cancellations occur when a customer cancels on you once you're already on the road. Having invested time and money into the trip, you can end up taking a considerable hit because of their change of plans.
There are several possible ways of compensating for this setback. Some drivers ask for money upfront, a deposit providing partial coverage in case the shipment ends up canceled. Others choose to rely on our cancellation policy, which makes customers liable if they cancel within 72 hours of pick-up time.
If you need to contact the shipper and demand payment of the cancellation fee, feel free to use the letter template provided in the attachment below.
What to read next
For more advice on bidding and payments, see the articles on finding shipments (3-minute read) and payment disputes (1-minute read).
For more general-purpose advice, see the Transporters section of our Help Center.
Comments
6 comments
While driver travel on road after droping shipment, should driver use iphone or Android instead of laptop for next trip?
How do we or the customer correspond with each other? We cant use phone numbers or email. If we cant talk with each other then what good is the messages for? Your guidelines are that everything is between the shipper and driver. You charge the the shipper. Why do you keep threatening to lock our account simply because we are trying to corespond with them. This is a total contradiction to your terms and conditions.
Mike Orzark did a great job transporting my chow puppy fom Louisiana to San Pablo Ca. Mike stayed in touch with me all the way from Louisiana to Ca.I would recommend Mike to anyone. Thank you Mike for such good service.
Hello:)
Personal contact info is not allowed to be exchanged until a contract is in place (bid accepted) for the safety, security, and interests of all involved. Once a bid has been accepted, both parties will be sent a confirmation email with contact info. Until then, you may communicate via private message on our site in order to discuss all details/specifics for the shipment.
If you have any other questions, you can contact us at support@citizenshipper.com
We would be happy to help!
Por favor.si alguien me puede llamar en español a mi tel.9206811668.gracias
Hola, puedes enviar un mensaje a support@citizenshipper.com y estaremos encantados de ayudarte :)
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