Share Your Experience: How to Review Your Driver

As a CitizenShipper customer, your feedback plays an important role in maintaining the quality and trustworthiness of our community. Reviews help future customers make informed decisions and provide drivers with valuable insights into their service. By sharing your experience, you contribute to a transparent and reliable marketplace.​

Every review on a driver's profile is submitted by a verified customer who has booked a shipment through our platform. This ensures that all feedback reflects genuine experiences.

How to Leave a Review

All customers who book a shipment will receive an email prompting them to leave a review. The email will include a direct link to your driver’s review page. You can also leave a review for your driver directly from your dashboard. To do this, start by logging into your account at www.citizenshipper.com/login, and navigate to the "Bids & Messages" section for the shipment you wish to review.

From there, you should see a tab that says "Review" on the right side of your screen. Click that tab to leave a review!

After clicking on the tab, you will be prompted to rate the driver on a scale of 1 to 5 stars. You’ll also be provided the opportunity to share details of your experience with them. Once the form is completed, click “Post review” to submit. 

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Once posted, the review will appear on the driver’s profile for all future customers to see.

Understanding Our Review Policy

CitizenShipper is committed to ensuring that all reviews are fair, respectful, and relevant. Our Review Policy outlines the guidelines for submitting reviews, including:​

• Maintaining a respectful tone without abusive language.
  
  
• Providing honest and relevant feedback based on your experience.
  
  
• Avoiding the inclusion of personal or sensitive information.​
  
  

For a comprehensive understanding of our guidelines, please refer to the full article in our Help Center:​Review Policy - CitizenShipper Help Center​

Review Dispute Process

Your review may be subject to our dispute process if the driver believes it violates our Review Policy. This process ensures fairness by allowing potentially inaccurate or inappropriate content to be reviewed.

While the dispute is under review, the written portion of your review may be temporarily hidden from public view. Our support team will then assess all submitted information and determine whether the review should remain as-is, be partially removed, or be removed entirely. 

For more details on this process, please visit our full Review Dispute Policy.

If you have any further questions or need assistance, feel free to reach out to our support team at support@citizenshipper.com.