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  1. CitizenShipper Help Center
  2. For shipping customers

For shipping customers

How to list your shipment, go through the bids received, and choose the right driver.

Quick-start guide

  • What is CitizenShipper's Booking fee and how much does it cost?
  • Feature: Listing Upgrades
  • What CitizenShipper Is and Is Not
  • How Do I Pay For My Shipment?
  • What To Look For When Choosing Your Driver
  • The CitizenShipper customer interface
See all 14 articles

Dealing with drivers

  • Share Your Experience: How to Review Your Driver
  • What Should I Ask My Driver? Key Questions to Ask Before Booking Your Shipment
  • Ensuring A Smooth Transaction
  • Trouble-Shooting When Things Don’t Go Quite According to Plan
  • How do I know if a driver has bid on my shipment?
  • My driver doesn't have a whole lot of feedback. Is that a problem?
See all 9 articles

Safety and security

  • How to Prepare Your Pet for Transport
  • CitizenShipper Pet Protection Plan - Frequently Asked Questions
  • Known limitations on background checks
  • Prepping for Transport

Knowledge nuggets

  • CitizenShipper Booking Assurance Guarantee
  • Track Your Pet’s Journey: GPS Devices for Safe, Stress-Free Transport
  • How CitizenShipper streamlines the process of finding a pet transporter to hire
  • Dog Transport Pricing Factors: What Really Drives the Cost?

Secure Payments

  • Secure Payments Program FAQs (For shipping customers)
  • PINs and how to use them
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