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  1. CitizenShipper Help Center
  2. For shipping customers

For shipping customers

How to list your shipment, go through the bids received, and choose the right driver.

Quick-start guide

  • Feature: Listing Upgrades
  • What CitizenShipper Is and Is Not
  • How Do I Pay For My Shipment?
  • What To Look For When Choosing Your Driver
  • The CitizenShipper customer interface
  • How do I list a shipment?
See all 13 articles

Dealing with drivers

  • Ensuring A Smooth Transaction
  • Trouble-Shooting When Things Don’t Go Quite According to Plan
  • How can I find out more about the drivers bidding on my shipment?
  • How do I know if a driver has bid on my shipment?
  • My driver doesn't have a whole lot of feedback. Is that a problem?
  • Why is Background Screening so Important?
See all 8 articles

Safety and security

  • CitizenShipper Pet Protection Plan - Frequently Asked Questions
  • Known limitations on background checks
  • Prepping for Transport
  • Safe Communication: The benefits of staying on the platform

Knowledge nuggets

  • CitizenShipper Booking Assurance Guarantee
  • Keeping tabs on pets – here, there and anywhere – including transport!
  • How CitizenShipper streamlines the process of finding a pet transporter to hire
CitizenShipper Help Center