Feature: Expedited Background Screening

When you sign up with CitizenShipper as a new driver, you will be asked to submit your information for a background check as part of your account verification process. The information you provide is securely collected and sent to Checkr for processing.

As soon as our support team has manually checked and approved your driver account, you can start bidding and communicating with customers. However, your background check will not be processed until you win your first shipment, which means you won’t receive the Background Certified badge right away.

For many new transporters, this can be a challenge. Customers often prefer to book drivers who already have the Background Certified badge displayed on their profile.

To help new drivers get started more easily, we offer Expedited Background Screenings. This option allows you to have your background check processed right away by placing a $10 deposit. Here's how it works:

1. Submit your background information as usual. We securely send it to Checkr.
2. Email our support team with the subject line "Activate Background Screening”.
3. We process a payment of $10 on the card on file for your driver account to expedite your background check.
4. Checkr begins the background screening immediately, and results are typically available within 1-3 days.

Once your background check is successfully completed, the Background Certified badge will appear on your profile. This lets customers know that you’ve passed a background screening and helps build trust with potential clients.

Having the badge on your profile can make it significantly easier to win your first shipment.

After you complete your first shipment, simply email our support team again to let us know. We’ll refund your $10 deposit, no questions asked.

What to read next

For information on what the background check actually covers, click here.

For broader advice, see the articles on speaking to customers. and asking for money upfront.