Terms and Conditions

Terms of Service

• Shipper Agreement and Terms of Use
• Driver Agreement and Terms of Use
• CitizenShipper Transporter Standards & Acknowledgment
• Pet transport guidelines for CitizenShipper drivers
• CitizenShipper Pet Protection Plan Terms and Conditions
• Contributor Copyright Assignment Terms of Service

Cancellations and Refunds

• Canceled shipments policy (for drivers)
• Canceled shipments policy (for shipping customers)
• CitizenShipper Refund Policy

Site Policies

• CitizenShipper Booking Assurance Guarantee
• Shipment Listing Policies
• Bidding Policies
• Account management policy
• Contact exchange policy
• Privacy policy

See all 8 articles

Dispute Resolution

• Reporting a Concern: Our Community Standards
• How CitizenShipper Helps Resolve Booking Issues