What is the New Driver's Guide?

The New Driver’s Guide is a free educational resource designed to help drivers learn how to use the platform and build their transportation business.

The guide includes easy-to-follow training lessons and videos covering important parts of the driver experience, from creating your profile and finding shipments to communicating with customers and managing multiple transports.

Here is a quick sneak peek: 
 

Get Started Today!

Register here to gain access to our New Driver’s Guide and the FREE educational training videos. 

You can complete the lessons at your own pace. Watch the entire training in one sitting or return to individual lessons whenever you need a refresher.

Who is the Driver's Guide for?

The Driver's Guide is designed primarily for new CitizenShipper drivers who want to better understand how the platform works and how to get started building their transportation business.

However, experienced drivers may also find the training useful as a refresher or when looking for ways to improve their profile, communication, route planning, or overall approach to managing shipments.

What does the Driver's Guide cover?

The Driver's Guide is divided into several lessons that walk you through different stages of becoming and growing as a CitizenShipper driver.

Lesson #1: Creating a profile that attracts business

Your driver profile is one of the first things potential customers see when considering your bid.

This lesson explains how to create a complete and professional profile, including the information that can help customers learn more about you and your transportation services. It also covers the account verification process and the steps you need to complete to get your account ready.

Lesson #2: Using Settings to Find Shipments

Once your account is set up, the next step is finding shipments that fit your transportation preferences.

This lesson explains how to use your account settings and notifications to stay informed about shipment opportunities. You'll learn how to customize the types of shipments you're interested in, the areas where you're willing to travel, and how you receive shipment notifications.

Lesson #3: Making Winning Customer Contact

Finding the right shipment is only part of the process. You'll also need to submit a competitive bid and communicate effectively with potential customers.

This lesson covers the bidding process and shares guidance on communicating professionally with customers. It also explores factors that can help you present your services clearly and give customers the information they need when deciding which transporter to hire.

Lesson #4: Completing your First Shipment

Once a customer books you, it's time to prepare for the transport. This lesson walks through what to expect as you move from booking to pickup and delivery. It covers preparing for a shipment, communicating with the customer throughout the journey, and completing the transport successfully.

You'll also learn about the importance of customer reviews and how your completed shipments can help you build your reputation on the platform.

Lesson #5: Going from 1 Shipment to 10+

As you gain experience, you may want to explore ways to make your transportation routes and schedule more efficient.

This lesson covers route planning and managing multiple shipments, helping you understand how to plan transports and make the most of each trip. It also introduces additional resources and opportunities that may be relevant as your transportation business grows, including topics such as USDA registration, pet first aid training, and business protection.

Bonus: Building your Business Opportunities

The Driver's Guide also includes information about additional opportunities available to CitizenShipper drivers.

This bonus lesson explores ways to expand your business, including adding drivers to your account and participating in CitizenShipper's referral opportunities.

Start learning

The Driver's Guide is designed to give you a foundation for getting started on CitizenShipper and continuing to develop your transportation business as you gain experience.

Sign up for the free Driver's Guide and training here.

What to read next

For more advice on getting your bearings, see the articles on Talking to customers (2-min read) and Tips, tricks, & perseverance (2-min read).

For advice on managing your CitizenShipper profile, see Setting up your account.

For advice on winning shipments, see Bidding and payments.