We understand that occasionally things don't go according to plan. We also understand that two parties may not completely agree on the details of the events.
If you receive a review that you believe is not an accurate reflection of what happened, please contact us at support@citizenshipper.com
Upon receiving your dispute request, we will investigate the situation and obtain both sides of the story. Depending on the outcome of the investigation we will either keep the original review posted, remove the review entirely, or agree with the shipper on a modified review that is a more accurate reflection of events.
What to read next
For more information on the importance of positive feedback, see our driver rewards article (2-min read).
For broader guidelines, see the Knowledge base section of our Help Center.
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