It shouldn't be. While we encourage all our customers to provide feedback after their shipment is delivered, not everyone has the time to leave a detailed review.
If a driver doesn't have much feedback, they may be new to CitizenShipper. You can always check out the other details provided on their profile page to assure that they're the best person for your shipment.
Since many customers hesitate to book a driver that doesn't have much experience, beginners are often motivated to offer their services at a reduced cost, bidding lower than anyone else. Whether or not you choose to take advantage of this is entirely up to you.
Once the driver delivers your shipment safely and swiftly, please try to find the time to thank them through positive feedback. Rating and reviewing a driver is the easiest way to show your appreciation of the amazing service they provide.
What to read next
For more on dealing with drivers on the CitizenShipper platform, see our articles on background screenings (2-min read) and safety in communication (1-min read).
We also recommend the Quick-start guide and the Safety and security section.
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